Tickets

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The ticketing system within Centurion ERP is common to all ticket types. The differences are primarily fields and the value of fields.

Ticket Types

Centurion ERP has the following ticket types available:

• Request

• Incident

• Change

• Problem

As we use a common model for ALL ticket types. Effort has been made to limit fields showing for a ticket type that it does not belong. If you find a field displayed that does not belong to a ticket, please create an issue.

Danger

The API does not filter ticket fields. It's important not to edit a field that does not belong to the ticket type selected, as this will cause the ticket validation to fail.

Ticket Comments

Within Centurion ERP the ticket comment model is common to all comment types. As with tickets the differences are the available fields, which depend upon comment type and permissions.

Comment types are as follows:

• Action

• Comment

• Solution

• Notification

Action

An action comment is for the tracking of what has occured to the ticket.

Comment

This is the default comment type and is what would be normally used.

Solution

This type of comment is an ITSM comment and is used as the means for solving the ticket.

Notification

This type of comment is intended to be used to send a notification to subscribed users.

About:

This page forms part of our Project Centurion ERP.

Page Metadata

Version: ToDo: place files short git commit here
Date Created: 2024-08-23
Date Edited: 2024-09-02

Contribution:

Would You like to contribute to our Centurion ERP project? You can assist in the following ways:

• Edit This Page If there is a mistake or a way you can improve it.
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• Raise an Issue if there is something about this page you would like to improve, and git is unfamiliar to you.

 

ToDo: Add the page list of contributors