Knowledge Base

---

A Knowledge Base forms part of the ITSM, specifically Information Management. Information Management is intended to capture all available data within an organization, not just the IT department. This information is then categorised and presented to the users that require it.

Article

Article content is intended to be written in markdown, which provides for a richer user experience. To create an article the following fields are are available:

• Title Article title

• Summary Short summary of the article

• Content article content

• Category article category

• Release Date date to publish the article

  Info

  If no release date is set, the article will be published immediately.

• Expiry Date date the article expires

  Info

  Not specifying an expiry date means that the article will remain published indefinitely.

• Target Team(s) team(s) to make the article available for

• Target User user to target the article for

• Responsible User the user who is considered the owner

• Responsible Team(s) the team or teams who is considered the owner

• Public if the article is to be made available to public user (users who are not logged in) See #144

Info

An article must either have a target user or target group. Not both.

Info

An article can have a responsible user or responsible team(s). Not both.

Notes

Notes can be added to an article that is intended to be article owner notes. these notes are not made available as part of the article.

Categories

Categories are available to offer an ability to filter/sort articles. Fields available as part of Knowledge Base Categories are:

• Name Category Name

• Parent Parent Category for nesting categories

• Target Team Team the categories articles should be made available for

• Target User User the categories articles should be made available for

Info

A KB Category must either have a target user or target group. Not both.

About:

This page forms part of our Project Centurion ERP.

Page Metadata

Version: ToDo: place files short git commit here
Date Created: 2024-07-19
Date Edited: 2024-07-20

Contribution:

Would You like to contribute to our Centurion ERP project? You can assist in the following ways:

• Edit This Page If there is a mistake or a way you can improve it.
• Add a Page to the Manual if you would like to add an item to our manual
• Raise an Issue if there is something about this page you would like to improve, and git is unfamiliar to you.

 

ToDo: Add the page list of contributors