Ticket Comment

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Ticket Comments is a base model within Centurion ERP. This base provides the core features for all subsequent sub-ticket_comment models. As such extending Centurion ERP with a new ticket comment type is a simple process. The adding of a ticket comment type only requires that you extend an existing ticket model containing only the changes for your new ticket type.

Core Features

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History

Ticketing does not use the standard history model of Centurion ERP. History for a ticket is kept in the form of action comments. As each change to a ticket occurs, an action comment is created denoting the from and to in relation to a change.

Model

When creating your sub-model, do not re-define any field that is already specified within the model you are inheriting from. This is however, with the exception of the code docs specifying otherwise.

Testing

As with any other object within Centurion, the addition of a feature requires it be tested. Test for ticket comments follows the model test suites, however the source for the inherited tests are the ticket tests that your model inherits from. for instance if you extend TicketCommentBase, your test suits will inherit from TicketCommentBase model tests.

About:

This page forms part of our Project Centurion ERP.

Page Metadata

Version: ToDo: place files short git commit here
Date Created: 2025-04-16
Date Edited: 2025-09-22

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ToDo: Add the page list of contributors