Ticket Comment

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Ticket Comments is a base model within Centurion ERP. This base provides the core features for all subsequent sub-ticket_comment models. As such extending Centurion ERP with a new ticket comment type is a simple process. The adding of a ticket comment type only requires that you extend an existing ticket model containing only the changes for your new ticket type.

Core Features

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History

Ticketing does not use the standard history model of Centurion ERP. History for a ticket is kept in the form of action comments. As each change to a ticket occurs, an action comment is created denoting the from and to in relation to a change.

Model

When creating your sub-model, do not re-define any field that is already specified within the model you are inheriting from. This is however, with the exception of the code docs specifying otherwise.

Testing

As with any other object within Centurion, the addition of a feature requires it be tested. The following Test Suites are available:

• Unit Test Cases

  • core.tests.unit.ticket_comment_base.<*>.<Inherited class name>InheritedCases (if inheriting from TicketCommentBase) Test cases for sub-models

  • ViewSet core.tests.unit.ticket_comment_base.test_unit_ticket_comment_base_viewset.TicketCommentBaseViewsetInheritedCases

• Functional Test Cases

  • core.tests.functional.ticket_comment_base.<*>.<Inherited class name>InheritedCases (if inheriting from TicketCommentBase) Test cases for sub-models

  • API Permissions core.tests.functional.ticket_comment_base.test_functional_ticket_comment_base_permission.TicketCommentBasePermissionsAPIInheritedCases

  • Model app.core.tests.functional.ticket_comment_base.test_functional_ticket_comment_base_model.TicketCommentBaseModelInheritedTestCases (if inheriting from TicketCommentBase) Test cases for sub-models

The above listed test cases cover all tests for objects that are inherited from the base class. To complete the tests, you will need to add test cases for the differences your model introduces.

About:

This page forms part of our Project Centurion ERP.

Page Metadata

Version: ToDo: place files short git commit here
Date Created: 2025-04-16
Date Edited: 2025-05-09

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ToDo: Add the page list of contributors